Tag: Technology

Service CRM Builds Ideal Service Management Application for Small Businesses!!

Service CRM provides digital application support to all the field servicemen for better service management and professionalism. On using Service Management Software, it will be easier for a service provider to manage all field services, appoint new engineers or servicemen, monitor progress, and manage end-to-end support without causing any delay. […]

Is Technology holding you back from Delivering Exceptional Customer Service? 5 Ways to Buck the Trend 

It’s time to end technology frustration in the contact centre by embracing the proven capabilities of today’s Workforce Management (WFM) solutions  Don’t let technology come between you and exceptional customer service. That’s the message from Rebecca Philip at Teleopti as industry statistics reveal four in every five contact centers are frustrated by technology. Here […]

Syntax IT Support London launch initiative to help Office 365 users stay secure

Syntax IT Support London have released their “Baseline Security standards”, in response to a significant release in Office 365 users reporting increased instances of phishing, hacking and PC infection. As a cloud-based service, Office 365 allows users to access their emails and files from anywhere and on any device. While this is convenient, […]

VPS Group wins Transport Technology Business of the Year

Underlining its commitment to improving future mobility, VPS Group’s chief operating officer Darron Cavanagh, collected the Award alongside other winners such as Ford, Uber and Transport for London, at a gala lunch held at the Royal Lancaster Hotel, London last Friday. The TRANStech Awards have been established to recognise imagination and innovation by those using […]

Intelligence Fusion Welcomes New Board Chair

Ex-Microsoft Director, Robert Hayes, is announced as Intelligence Fusion’s new Board Chair. Intelligence Fusion, an award-winning threat intelligence provider based in the North East, has appointed Robert Hayes as their new Chairman amidst a period of significant expansion across the company. Following a long and impressive career, Robert joins the […]